Privacy notice

Who we are

Your Key Homes Ltd is the controller of personal information described in this notice. We are registered in England and Wales under company number 17228465 and registered with the Information Commissioner’s Office under number ZC154429.

Our registered office is First Floor, Swan Buildings, 20 Swan Street, Manchester M4 5JW. This is a correspondence address only and is not open for public appointments.

For privacy enquiries, email info@yourkeyhomes.co.uk.

Information we collect

We may collect personal information when you contact or work with us, including:

• your name, organisation, role and contact details;
• the content of emails, telephone calls and other correspondence;
• information connected with a proposed or existing business relationship;
• professional, property or commissioning information you choose to provide; and
• technical information contained in routine website and security logs.

This website is not intended for submitting confidential case files, health information or detailed information about a young person. Please do not send this type of information through the general email address unless a secure method has first been agreed with us.

How and why we use information

We use personal information to:

• respond to enquiries and communicate with you;
• explore and manage partnerships, property opportunities and services;
• take steps requested before entering into a contract and perform contracts;
• maintain appropriate business, financial and compliance records;
• protect our systems, website, business and legal rights; and
• meet legal, regulatory and safeguarding obligations where they apply.

Depending on the circumstances, our lawful basis will be taking steps before or performing a contract, complying with a legal obligation, or our legitimate interests in operating and developing a responsible housing business, responding to enquiries and protecting our organisation. Where consent is the appropriate basis, you may withdraw it at any time.

Who we share information with

We share personal information only where necessary. Recipients may include our technology and email providers, professional advisers, contractors and relevant partners involved in an enquiry or project. We may also disclose information to a regulator, public authority, law-enforcement body or other party where the law requires or permits it.

We do not sell personal information.

International processing

Some technology providers may process information outside the United Kingdom. If this happens, we use providers and safeguards designed to protect personal information in accordance with UK data-protection law.

How long we keep information

We keep information only for as long as it is reasonably needed for the purpose for which it was collected. The period depends on the nature of the enquiry or relationship, any continuing contractual or legal requirements, and whether the information may be needed to establish, exercise or defend legal claims. We review information periodically and securely delete or anonymise it when it is no longer required.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, to object to certain processing, or to receive information in a portable format. You may also withdraw consent where we rely on it.

To exercise a right, contact info@yourkeyhomes.co.uk. We may need information to confirm your identity before responding.

Cookies and website analytics

We use Cloudflare Web Analytics to understand aggregate information about how the website is used, including visits, page views, referral sources and website performance. Cloudflare Web Analytics does not use analytics cookies or track individual visitors. Cloudflare states that the service does not collect or use visitors’ personal data.

We use this information to understand how people find the website and to improve its content and performance. We do not use advertising cookies or analytics for individual profiling.

Complaints

Please contact us first if you have a concern so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this notice

We may update this notice when our services, legal duties or use of personal information changes. The latest version will always be published on this page.